Our Policy on Complaints

At My Finance House client satisfaction is paramount.  Our aim is to ensure that each and every client has a positive, friendly and enjoyable experience when dealing with us.  In the event of a complaint, we have an Internal & External Dispute Resolution Process.  Further information regarding these processes are available upon request.

My Finance House are members of the Finance Brokers Association of Australia (FBAA) / Mortgage & Finance Association of Australia (MFAA)  along with the Australian Financial Complaints Authority (AFCA).  We pride ourselves on our reputation and are committed to ensuring that all concerns and complaints are full documented, investigated and resolved in a timely manner.  In the event of a complaint, please contact Phoebe Swaine either verbally or in writing:

Phone: 1300 280 769

Email: phoebe@mymoneyhouse.com.au

Address: Level 1, 49 The Parade Norwood SA 5067

As a first point, our Internal Complaints process is targeted to resolve the matter providing complete satisfaction.  If however, we are unable to resolve the complaint, AFCA will act as an impartial dispute resolution service to mediate and attain a satisfactory outcome for all parties.  First and foremost, we look forward to meeting your goals and objectives with a clear, concise process and attaining the desired outcome.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678

Email: info@afca.org.au

Online: www.afca.org.au

Address: GPO Box 3, Melbourne VIC 3001