At My Finance House client satisfaction is paramount.  Our aim is to ensure that each and every client has a positive, friendly and enjoyable experience when dealing with us.  In the event of a complaint, we have an Internal & External Dispute Resolution Process.  Further information regarding these processes are available upon request.

My Finance House are members of the Finance Brokers Association of Australia (FBAA) / Mortgage & Finance Association of Australia (MFAA)  along with the Australian Financial Complaints Authority (AFCA).  We pride ourselves on our reputation and are committed to ensuring that all concerns and complaints are full documented, investigated and resolved in a timely manner.  In the event of a complaint, please contact Phoebe Swaine either verbally or in writing:

Phone: 1300 280 769

Email: phoebe@mymoneyhouse.com.au

Address: 38 North East Road, Walkerville SA 5081

As a first point, our Internal Complaints process is targeted to resolve the matter providing complete satisfaction.  If however, we are unable to resolve the complaint, AFCA will act as an impartial dispute resolution service to mediate and attain a satisfactory outcome for all parties.  First and foremost, we look forward to meeting your goals and objectives with a clear, concise process and attaining the desired outcome.

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678

Email: info@afca.org.au

Online: www.afca.org.au

Address: GPO Box 3, Melbourne VIC 3001

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My Finance House Pty Ltd (ABN: 93 152 933 027) and its advisors are authorised representatives of Australian Finance Group Pty Ltd (ABN: 11 066 385 822) ACL: 389087. My Property House Pty Ltd (ABN: 95 546 970 124) holds corporate licences in SA (RLA258698), VIC (075837L), NSW (10023837), QLD (3734768). My Insurance House Pty Ltd (ABN: 98 617 730 506) and its advisors are authorised representatives of Spectrum Wealth Advisers Pty Ltd (ABN: 57 134 661 706) AFSL: 334400. My Planning House Pty Ltd (ABN: 67 250 050 701) is a referral partner to BAM Financial Planning (ABN: 38 243 277 188) who are a corporate authorised representative of Financial Services Partners Pty Ltd (ABN: 15 089 512 587) AFSL: 237590. My Accounting House (ABN: 93 989 069 265) is a referral partner to Rowe Partners Pty Ltd (ABN: 59 105 365 688).

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