Ph: 1300 870 838          
38 North East Road, Walkerville
My Money House

Complaints Policy

At My Finance House client satisfaction is paramount. Our aim is to ensure that each and every client has a positive, friendly and enjoyable experience when dealing with us. In the event of a complaint, we have an Internal & External Dispute Resolution Process. Further information regarding these processes are available upon request.


My Finance House are members of the Finance Brokers Association of Australia (FBAA) along with the Credit Ombudsman Service Limited (COSL). We pride ourselves on our reputation and are committed to ensuring that all concerns and complaints are fully documented, investigated and resolved in a timely manner. In the event of a complaint, please contact Phoebe Swaine either verbally or in writing:


Phone: 1300 280 769
Address: 38 North East Road, Walkerville SA 5081


As a first point, our Internal Complaints process is targeted to resolve the matter providing complete satisfaction. If however, we are unable to resolve the complaint, COSL will act as an impartial dispute resolution service to mediate and attain a satisfactory outcome for all parties. First and foremost, we look forward to meeting your goals and objectives with a clear, concise process and attaining the desired outcome.

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"All mortgage brokers are credit representatives of Australian Finance Group Pty Ltd ABN: 11 066 385 822. Australian Credit Licence: 389087"